Refund policy
Last updated: July 31, 2026
We want you to be satisfied with your purchase from Classic Mens Direct. Please review the following requirements before requesting a return.
30-Day Return Window
You may request a return within 30 days after delivery of the item.
Items sent back without an approved return request may not be accepted.
Return Eligibility
To qualify for a return, the item must be:
- Unworn, unused, and unwashed
- Unaltered and free from stains, odors, damage, or signs of wear
- Returned with all original tags attached
- Returned in its original packaging, when applicable
- Accompanied by the order number or proof of purchase
Items that do not meet these conditions may be refused or may receive a reduced refund.
Requesting a Return
To begin a return, click Request a Return and sign in using the email address associated with your order.
- Enter your email address.
- Enter the six-digit verification code sent to your email.
- Select the applicable order.
- Click Request return.
- Select the item or items you wish to return.
- Select a return reason and provide any relevant details.
- Submit the request.
We will review the request and notify you whether it has been approved or declined.
Do not ship an item until the return has been approved and you have received return instructions.
Return Shipping Fee
For approved returns, Classic Mens Direct will provide return instructions and, when applicable, a prepaid return shipping label.
A flat $3 return shipping fee will be deducted from the refund.
The $3 fee will be waived when the item received was damaged, defective, or incorrect.
We do not charge a separate restocking fee.
Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery.
When an item arrives damaged, defective, or different from what was ordered, submit a return request or contact us through the website chat as soon as possible.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging
When the issue is confirmed, we will provide appropriate return or replacement instructions and waive the $3 return shipping fee.
Items Not Eligible for Return
The following items are not eligible for return:
- Gift cards
- Items clearly marked Final Sale
- Items that have been worn, washed, altered, or damaged after delivery
- Items missing their original tags
- Items returned outside the applicable return window
- Items sent without an approved return request
A discounted item is not automatically final sale unless it was clearly marked Final Sale when purchased.
Exchanges
For a different size, color, or item, submit a return request and include the requested replacement information in the return notes.
Exchange availability depends on current inventory. When a direct exchange is unavailable, the eligible item may be returned and a separate order placed for the replacement.
Refunds
We will notify you after the returned merchandise has been received and inspected.
When approved, the refund will be issued to the original payment method, less the applicable $3 return shipping fee.
Original shipping charges are non-refundable unless the return resulted from an error by Classic Mens Direct or applicable law requires otherwise.
Banks and payment providers may require additional time to process and post the refund.
International Returns
International return instructions will be provided after the request has been reviewed.
Customers are responsible for following all return-shipping and customs instructions. Duties, taxes, customs charges, and other international fees are generally non-refundable unless required by applicable law.
Questions
For questions about a return, exchange, or refund, use the chat button displayed on our website.
Please include your order number so we can assist you efficiently.
